Returns & Refunds

At Baby Cloud, we strive to provide our customers with high-quality products and exceptional service. Here's what you need to know about our returns and exchanges policy:

  • We do not accept returns or exchanges on our Baby Clouds due to health protection and hygiene reasons.
  • However, if there is an issue with your order, please don't hesitate to contact us. Our customer service team will be happy to assist you.
  • If you are eligible for a return, the item must be in its original packaging and condition. We will provide you with a pre-paid shipping label to return the product at no additional cost.
  • Please note that our shipping labels have an expiry date. If you do not send the product back before the expiry date, you will be responsible for covering the shipping costs for the return.
  • If you have any concerns or feedback about your order, please email us at or contact us through our website. Our customer service team will respond to your inquiry within 48 hours. Thank you for choosing Baby Cloud!